Furet Friends™ Cooling Comfort Mat

All orders are processed and dispatched within 24 hours of purchase (excluding weekends and holidays).

Tracking Information

Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery in real-time.

Delivery Time

Estimated delivery times may vary depending on your location, but most orders arrive within 5–10 business days.

Shipping Confirmation

You will receive a confirmation email once your order has been successfully dispatched.

Delays

While we aim to deliver on time, occasional delays may occur due to shipping carriers or external factors beyond our control.

We offer a 14-day return policy, meaning you have 14 days after receiving your item to request a return.

Eligibility for Returns

To be eligible, items must be unused, in original condition, and returned with original packaging.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos. We will offer a replacement or full refund.

Refund Process

Once your return is received and inspected, your refund will be processed within 3–5 business days to your original payment method.

Shipping Costs

Return shipping costs may be the responsibility of the customer unless the item is damaged or incorrect.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene reasons (if applicable).

Order Cancellation

Orders can be canceled within 24 hours of purchase. After that, they may already be processed for shipment.